COVID-19 Information

An Important Message from Eastgate Pools & Spas

As directed by Ohio Department of Health mandates, we are TEMPORARILY closing our retail store to all in-store traffic, effective Tuesday, March 24th. However, we will be continuing our parking lot chemical pick-up program. This service will allow pool and hot tub owners to obtain the chemicals necessary to keep their pools and hot tubs operating in a balanced, safe water environment. Untreated or improperly treated water can pose health risks, and we want to help you avoid these issues. You may call our management staff at 513-528-4141 to place a chemical order. Kindly call us from 10 am to 5 pm, Monday thru Saturday and 11 am to 4 pm on Sunday. We will accept payment over the phone by credit card ONLY. The full non-contact program will be explained over the phone.

In the same vein, we will continue to perform service calls on EXTERIOR hot tubs and pools that are located at your place of residence. We will only schedule calls pertaining to operational concerns of hot tubs and pools. We reserve the right to refuse a service request on non-operational concerns.

A pool that remains closed into the hotter months of spring and summer can become a health issue. As such, we will continue to provide our swimming pool opening services. During this time of ‘Sheltering at Home’, we want you to use your pool safely and not worry about these potential health concerns. 

In conjunction to maintaining healthy pool and hot tub water, we will continue our free water test service, although there will be no direct contact with you. Simply place your water sample in a container, label it with your name, phone number or email address, and what it comes from (pool/hot tub, pool size, gallonage, etc.). Please leave the water sample in a tote by the front door. We will contact you with the results.

A request for service or pool opening calls can be made at 513-528-8878, Monday thru Friday from 8:30 am to 5 pm.

Our management team will attempt to answer all phone calls at the numbers listed in this email. If your call goes to voice mail, please leave a message and we will return your call as quickly as possible. We may also be reached at info@eastgatepools.com. However, in no instance will anyone be permitted in our store, and Ohio Department of Health social distancing requirements will be maintained on all residence visits.

If you have ANY questions, please call us. We want to help guide you through this difficult time.

Your friends at Eastgate Pools & Spas.