Service

Posted by on Apr 20, 2015 in | 0 comments

Service Department Hours

Monday – Friday
8:00 am – 5:00 pm
Saturday
Closed
(513) 528-8878

I’ve been a customer for over twenty-five years now…by my count, you’ve opened and closed my pool for twenty-three of the twenty-five years.
Art P., Aurora In.

We are proud to provide one of the most experienced Service Departments in the Midwest. Our schooled and professionally trained technicians are qualified to answer any questions you might have and we boast both an In-Field Service Manager and an In-Store Service Coordinator. It is our goal to provide quick service to those who have placed their trust in our products.

Field Service Manager

Brian
Brian is one of the old guard here at Eastgate Pools. He arrived on the scene as a teenager and has made this his life’s work.

Brian has a vast knowledge of the inner workings of all our products and his knowledge plus his soothing, calm personality puts our customers at ease. No one wants their product broken or inoperable but generally Brian can get you up and running in a matter of minutes.

Store Service Coordinator

john
John has one of the toughest jobs in the entire company – let’s face it – no one is happy when something breaks! He is efficient in his work, fair and has a pleasant personality. He keeps our crews organized and on-time because we know your time is important. We always try to maintain our time frames and we will always do our best to get you up and running that day.

Brian’s Qualifications

  • 34 years of service with Eastgate Pools
  • 16 years as Service Manager
  • Oversees staff of 6 – 10 Associates
  • 100% of day spent in field – troubleshooting and servicing all products Eastgate sells as well as installing a good portion of our new product sales
  • National Pool and Spa Tech and ANSI Certified
  • Imperial Pools Legacy Builder Service Tech Certified
  • Marquis Spa Master Tech Certified
  • MAXX/DM Spa Master Tech Certified
  • AGA (American Gas Association) Certified
  • Pentair Pool Products Workshop Certified

John’s Qualifications

  • 13 years field experience
  • 12 years experience as the Service Tech Crew Leader in the field
  • 6 years as Store Service Coordinator
  • Extensive knowledge in safety covers, heaters, salt systems, pool tables, pool openings and closings, chemicals and spa maintenance
  • Oversees scheduling of all service work and new installations, troubleshooting over the phone and is the in-store liason between techs in the field and our customers
  • Assists walk-in customers with service and maintenance issues
  • Pentair Pool Products Certified
  • In charge of keeping stock on parts so we can get you up and running quickly